If you need more time, simply let me know. I close my topics if you have not replied in 5 days.If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.Once the computer is totally clean, I'll certainly let you know. Even if your computer appears to act better, it may still be infected. The cleaning process, once started, has to be completed.Keep updating me regarding your computer behavior, good, or bad.Never run more than one scan at a time.Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.If you're stuck, or you're not sure about certain step, always ask before doing anything else.Your mistakes during cleaning process may have very serious consequences, like unbootable computer. Read all of my instructions very carefully.I would really appreciate some assistance about what to try next. Starting in safe mode, it lets me see the task manager, but the screen is just black with safe mode text in the corners, no start bar or background photo. I have restarted several times and get similar results every time (sometimes white screen, sometimes my background photo, always mouse arrow, never icons/start bar). Telling it to shut down, I get a flash of my usual desktop, complete with icons, start bar, clock, and task manager, but then it blinks away and shuts down. No start menu, no icons, no open windows. Ctrl-Alt-Del gives me the usual options screen, but after choosing Task Manager, I get only the desktop background/mouse cursor. The hourglass comes and goes as if it's running something. I see the arrow/hourglass and have mouse control. After a restart, it goes through the usual 'starting windows' screens, my desktop background picture shows up, then the screen goes white. It started yesterday as I was browsing the Internet and the screen went white (all except the mouse arrow). I am running 64-bit Vista on an older Gateway laptop. I'm not sure I have a malware problem or a windows boot problem.

White screen windows 10